Frequently Asked Questions
When is Payment Due?
For first time clients, payment is due up front for packages 20 hours and under. Packages that are 30 hours or more may be split into two payments with 50% due upon on signing of your retainer agreement and the remaining amount due 12 days later.
WordPress website clients: For clients purchasing a new website, you’ll put 50% down and pay the final balance before “accepting the keys” to your new website.
When/How are Monthly Invoices Sent?
Invoices are sent via email every 25-30 days.
In your first month, the invoice arrives with the retainer agreement in your email. Going forward, you’ll continue receiving your invoice by email. Payment methods include credit card, e-check or PayPal.
So, if you start services on the 15th of the month, your monthly payment will be due on the 15th of every month to avoid interruption of services.
What About "Roll-Over" Hours?
Sorry, folks. Unlike cell phone companies, there are no roll over hours. However, your 30 day time frame is most often plenty of time to maximize your hourly package. If you find that you need more hours or less hours, you’ll be able to increase or decrease any future monthly packages as needed.
Do You Offer "a la carte" Services or "pay by the project" prices?
Yes. Please schedule a call with me to discuss your project or a la carte services. Often a “flat fee” project is more suited for a client’s needs.
What Payment Methods Do You Accept?
Payment options include PayPal, credit/debit cards and e-check.
What's the On-Boarding Process Like?
- First, you’ll schedule a 30 minute Q&A session with me to determine whether or not we’ll be a good match for your business. You can do that HERE.
- Next, I like to ask prospective clients to focus on is a list of 5-10 things they’d like to accomplish (with my help) in the next 3 months. Then narrow it down to your Top 3 for the month. This helps us to determine if we’re a good match and how many hours you’ll need to reserve. We’ll talk about these priorities during your Q&A session.
- Finally, upon determining that we’d like to work together, you’ll select the hourly package of your choice, sign the agreement, pay your invoice and schedule our first strategy call. This is where we put a plan into motion and your life gets less hectic 😉
Do You Offer Non-Disclosure or Non-Compete Clauses ?
Yes, there is a clause in the agreement specifically designed for those needing non-disclosure or non-compete restrictions. This is also useful for those who need ghostwriting services and want confidentialty.
Don't Be Shy
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